Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Standard ground shipping is 2-5 days.
Potential delays due to a high volume of orders or postal service problems that are outside of our control.
Shipping During Hot Weather
Please note during hot weathers we can not guarantee your chocolates won't melt. We do not offer replacements or refunds for melted products.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Where's my order?
If you haven’t received your order within the scheduled delivery date of receiving your shipping confirmation email, please contact us at support@opensesamebox.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Please note if USPS P.O. BOX ONLY CARRIER USPS WILL BE ALLOWED.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@opensesamebox.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@opensesamebox.com.
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How can I cancel my order?
Email Support@OpenSesameBox.com with cancellation request and subject it with your order number. We will do our best to process the cancellation and issue you a full refund ASAP.
NOTE: We cannot cancel your order if it has already been shipped out.
When will my order be shipped?
Orders are normally picked, packed and shipped out 1-3 days (excluding weekends), at which point, you will be provided with a tracking number via email/SMS.
It may take longer when we are experiencing extremely high levels of traffic OR if there is a problem with your order.
During the summer, we may hold your order over the weekend if it contains chocolate and if we believe it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead.
If there is ever a problem with your order, our support team will email you with more information. Please be sure to check your inbox and spam folders for any contact attempts if your order hasn't shipped within 3 business days.
Where's my order?
We do our absolute best to get your order out to you ASAP.
Please take chocolate shipping delays as well as holiday and weekend closures into consideration. If you haven't received your tracking number within 3 business days, please check your email inbox and spam/junk box for a contact attempt from our support team regarding your order.
If you have not received any communication and believe your order is delayed, feel free to contact us at
with your order number in the subject line for an update.
What is your chocolate shipping procedure?
We store all of our chocolate in a cold room and all chocolate orders are packed inside this room, hours before pickup. These orders are only pulled out of the cold room when our pickup driver arrives. This ensures that they leave our warehouse in ideal conditions with the best chance of making it to you in one solid piece.
Also, during the summer, we may hold your order over the weekend if it contains chocolate and if tracking shows that it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead.
It is important for you to take delivery of your package as soon as it arrives. If the package is left out on your porch or in your mailbox during a hot, summer day, no amount of preparation on our end will save it from melting. Please check your tracking for delivery ETA to avoid this.
If you ever have any issues with melted chocolate, please just snap a picture and send it over to Support@OpenSesameBox.com with your order number. We won't leave you hanging!