Track Order

Email Support@OpenSesameBox.com with cancellation request and subject it with your order number. We will do our best to process the cancellation and issue you a full refund ASAP.

NOTE: We cannot cancel your order if it has already been shipped out.

Orders are normally picked, packed and shipped out 1-3 days (excluding weekends), at which point, you will be provided with a tracking number via email/SMS.

It may take longer when we are experiencing extremely high levels of traffic OR if there is a problem with your order.

During the summer, we may hold your order over the weekend if it contains chocolate and if we believe it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead.

If there is ever a problem with your order, our support team will email you with more information. Please be sure to check your inbox and spam folders for any contact attempts if your order hasn't shipped within 3 business days.

We do our absolute best to get your order out to you ASAP.

Please take chocolate shipping delays as well as holiday and weekend closures into consideration. If you haven't received your tracking number within 3 business days, please check your email inbox and spam/junk box for a contact attempt from our support team regarding your order.

If you have not received any communication and believe your order is delayed, feel free to contact us at

Support@OpenSesameBox.com

with your order number in the subject line for an update.

We store all of our chocolate in a cold room and all chocolate orders are packed inside this room, hours before pickup. These orders are only pulled out of the cold room when our pickup driver arrives. This ensures that they leave our warehouse in ideal conditions with the best chance of making it to you in one solid piece.

Also, during the summer, we may hold your order over the weekend if it contains chocolate and if tracking shows that it won't be delivered before the weekend begins. We want to avoid your chocolate sitting in a warm postal facility all weekend as there isn't much we can do to keep it cold for such an extended period of time. If we decide to hold your order containing chocolate over the weekend, we will keep it in our cold room and ship it out on Monday instead.

It is important for you to take delivery of your package as soon as it arrives. If the package is left out on your porch or in your mailbox during a hot, summer day, no amount of preparation on our end will save it from melting. Please check your tracking for delivery ETA to avoid this.

If you ever have any issues with melted chocolate, please just snap a picture and send it over to Support@OpenSesameBox.com with your order number. We won't leave you hanging!